JanSport stands behind the quality of our products and we hope you’re happy with your gear. If you’re unsatisfied for any reason, simply return your merchandise within 60 days of purchase, provided it has not been damaged, altered or used.
Final Clearance items are not eligible for returns.
Returns without the original receipt must reference the order number, which you may reprint from your order confirmation email. For customer convenience all orders are shipped with a prepaid JNE shipping label.

RETURNS BY JNE:

1. Keep the order summary portion of your shipping form as well as your order number and JNE tracking number from the prepaid JNE shipping label.
2. On the Return Form, note the reason for the return: e.g. wrong item shipped; wrong color, etc. and include the form in the box.
3. Use the pre-addressed prepaid JNE shipping label and drop the package off at any JNE location or drop box.

WHAT IF I LOST MY RETURN SLIP ?

If you do not have the mailing label from the original packing slip please use a signature-required service such as JNE to send your return back to us, or you can print the your data payment which we have sent to you by e-mail.

Mail your package to:
PT. Multifortuna Sinardelta
Sudirman Plaza, Plaza Marein, 8th Floor
Jl. Jend. Sudirman Kav 76-78
Jakarta 12910, Indonesia

WHAT IF I DON’T HAVE MY ORDER NUMBER ?

If you don’t have your order number, please contact Customer Service so we can help you to get the order number. Please contact them via email at jansport@multifortuna.com or call them at 021-57937007.

SHIPPING DAMAGE:

If you receive an item that was damaged during shipment, contact our Customer Service team within 10 days of delivery at 021-57937007. Please have your order number, item number and tracking number from your original confirmation e-mail. JanSport.co.id will make every reasonable effort to reorder the item or credit your purchase in a timely manner.

GUARANTEED FOR LIFE

Quality. Durability. Reliability.
That’s what JanSport stands for. So if your pack ever breaks down, simply return it to our warranty center. We’ll fix it and if we can’t we’ll replace it*. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.

CUSTOMER SERVICE

We want to make sure you're happy with your shopping experience. Our Customer Service team can help resolve any problems you may have experienced with your purchase. Please contact them via email at jansport@multifortuna.com or call them at 021-57937007.