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Equipment (Packs, Bags, & Luggage)

JanSport engineers quality, durability, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't, we'll replace it or refund it. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by.

Warranty Repair Form

Send us an email to describe your bag’s defect with the photos. Then, after our customer service confirm your complaint, send the fixing form. you must fill it completely (name, address, email, and phone number with post code) with your bag and defect’s description. also send us your original invoice.

Click here for the warranty return form


All warranties do not apply to any non-JanSport products like a device, even if packaged or sold with the JanSport product, or property carried in or on a JanSport Product. JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property.

Collegiate Warranty

There is no warranty for JanSport Collegiate Apparel

International Warranty

For further information regarding your warranty Internationally, please email us.
Austria - JanSportWarranty_Austria@VFC.com
Belgium - JanSportWarranty_Belgium@VFC.com
Denmark - JanSportWarranty_Denmark@VFC.com
France - JanSportWarranty_France@VFC.com
Germany - JanSportWarranty_Germany@VFC.com
Ireland - JanSportWarranty_Ireland@VFC.com
Italy - JanSportWarranty_Italy@VFC.com
Luxembourg - JanSportWarranty_Luxembourg@VFC.com
Netherlands - JanSportWarranty_Netherlands@VFC.com
UK - JanSportWarranty_UK@VFC.com