• LIFETIME WARRANTY
  • FREE SHIPPING (in Indonesia)

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1. How do I use this page ?

It's simple! Click the to expand out the answer to your question and click again to collapse it.
For more information Click the Contact Us link.

2. Can I ship to international addresses ?

No, JanSport.co.id only ships in Indonesia.

3. can I ship my order to someone else or a different address ?

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address (different than billing address).

4. How long will my order take to arrive including processing and shipping ?

We make the best effort to process orders within one business day. For an estimate of shipping times, please reference the times below:

Shipping Method: Standard Shipping Estimated Arrival: 3-14 business days

JanSport.co.id uses JNE for shipping expedition and we follow their terms and conditions for the shipment.

5. Do you have flat rate shipping?

JanSport.co.id gives you free shipping for all areas in Indonesia.

6. What methods of payment does JanSport.co.id accept ?

We accept Visa, MasterCard, JCB, Doku Wallet, bank transfer (also the ‘klikpay’), and cash payment in AlfaGroup (Alfamart, Alfamidi, etc).

7. What do I do if my promotion code doesn't work ?

Verify that you entered the promotion code number exactly as shown, without spaces. If problems persist, please refer to the terms and conditions associated with the promotion code.

8. How do I sign in to JanSport.co.id ?

If you are a member, click the ‘Account’ tab located on the top of the screen,and choose ‘Log In’. In ‘Log In’ page you can enter your email address and password.
If you are not a member, click the ‘Account’ tab located on the top of the screen,and choose ‘Log In’. Click ‘Create ‘ button and create an account by following the instructions provided.

9. How do I update my account information, including changes to my home/email address?

Sign in to JanSport.co.id, click the ‘Account’ tab located at the top of the screen, click ‘My Account’, and choose ‘My Profile’. Once you’re in the ‘My Profile’ section, you will be able to update your account information.

10. How do I update my payment information in my account ?

Sign in to JanSport.co.id, click the ‘Account’ tab located at the top of the screen, click ‘My Account’, and choose ‘My Address Book’. Once you’re in the ‘My Address Book’ section, you will be able to update your payment information.

11. How do I change my password ?

Sign in to JanSport.co.id, click the ‘Account’ tab located at the top of the screen, click ‘My Account’, and choose ‘My Profile’. Once you’re in the ‘My Profile’ section, you will be able to make any updates, or changes, to your account.

12. How to make sure your pack fits in 4 easy steps

Your JanSport pack is engineered for peak performance on the trail and off. Understanding the technology behind the features lets you make the most of your pack.

Torso Length
Measuring your torso is simple, and you’ll probably need some assistance. Using a soft tape measure, measure the length from the seventh vertebrae (creates a bump at the base of your neck) along the curve of your spine to your iliac crest. (the top of your hip bones). JanSport fit ranges are listed by pack. Once you know your torso length select the appropriate pack within your range.

Waist belt
Load the pack with 20-30 lbs. You can use anything to load the pack, water bottles work pretty well . . . just be sure they have water in them. Once you have weight in the pack put it on. Lean forward and tighten the waist belt. Remember your illiac crest? To fit the waist belt properly your illiac crest should be about right in middle of the waist belt. Another way to determine waist belt fit is the waist belt buckle should be about right over your belly button.

Shoulder straps and Load lifter straps
After you have the waist belt snug you’ll want to adjust the shoulder straps and load lifters. Leave the sternum strap loose and tighten your shoulder straps; the easiest way to do this is pull down and back on the webbing at the bottom of the strap. The point where the shoulder strap attaches to the pack should extend no more than 1-2 inches below the top of your shoulder and wrap snugly around your shoulder. When this is snug tighten the load lifter straps. You may need to adjust the load lifters so when you tighten them they pull up and lift the load. Use the slider on top of the shoulder strap to adjust the load lifter. Load lifter straps should be snug. Don’t tighten them so much that they pull the shoulder strap up off your shoulder. The top of the shoulder strap and load lifter strap should create a 45 degree angle when properly adjusted.

Sternum Strap and Waist belt stabilizer straps
The sternum strap should be located in a comfortable position across your chest. Ideally this will be just below your clavical. Again keep this snug, if you over-tighten it could interfere with your breathing. Finally, you’ll want to snug the stabilizer strap on your waist belt. This brings the load in tighter to your back.

Each of these adjustments will be fine tuned further as you hike. You can shift the load from your shoulders to your hips and vice versa. Also, adding and removing layers will require minor adjustments. Adjusting the load as you hike is a great way to stay comfortable.

13. How do I pack my pack ?

Learn how to properly pack and stow everything you need for a multiday hike in a way that balances your equipment and helps you manage the load.

Loading and packing your pack is key to carrying your load comfortably. Learn how to load your pack in four easy steps.

First, fill the bottom of your pack with your lightest gear. This is great place for your sleeping bag, down jacket and/or tent. You can also fill this area with clothes you know you will not need during the day.

Second, the main pack bag should be packed so that heavy items like cook gear and food are in the middle and close to your back, lighter weight items on the outside.

Third, the lightest items and items you’ll need quick access to during the day like rain gear and lunch should be packed last and at the top of the pack. The pack lid is also a great place to store items that are small and need to be accessed quickly. Your goal is to get “everything”in the pack bag. You’ll be more comfortable and your stuff more secure this way.

Finally, once you’ve got everything packed, use the compression straps to compress and snug the load tightly as possible to keep things from moving around while you hike.y to stay comfortable.

14. What is JanSport’s Warranty Policy ?

Guaranteed for Life

JanSport engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't we'll replace it or refund it*. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by.

To read the complete warranty policy and how to submit your pack, please see the Lifetime Warranty in Customer Service tab.

15. What does “lifetime” mean ?

Our products are warranted for your lifetime, for specific guidelines on repair or replacement please read our full warranty policy.

16. Will my JanSport product be repaired or replaced ?

If your JanSport bag is in need of repair, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it*. Many of our customers become very attached to their JanSport® pack and do not want us to exercise the option to replace. If your JanSport pack has special memories attached to it that make it irreplaceable to you, please let us know.

17. How do I send my JanSport pack in for repair ?

If you’re having problems with your pack, please send it to us or come to our office at the following address for inspection and repair:

PT. Multifortuna Sinardelta
Sudirman Plaza, Plaza Marein, 8th Floor
Jl. Jendral Sudirman Kav 76-78
Jakarta 12910, Indonesia

We would prefer that you send the item using a shipping method that will provide you with a tracking number, and require a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value. Please enclose a short note that includes your name, email, phone number, and include a street address or a place where someone will be available to sign for a package, since we return items by JNE expedition. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily, and make sure that your note describes their location.

Please send the product in clean. JanSport.co.id requires that products accepted for repair be clean.

18. How long does it take my pack to be repaired through warranty ?

Our normal turnaround time is about four weeks, usually less. During peak season our turnaround time can stretch to six weeks. This includes the shipping time by ground to you.

19. Who pays for shipping ?

As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. But it is free shipping to your home after the JanSport is perfectly repaired.

20. How can I find out the status of my repair order ?

You can track your package with your shipper to determine if and when it has been delivered. Once we have received your JanSport pack in the Warranty Department, we will send out a postcard that will let you know the status of your repair. If you have further questions, please call the Warranty Department, at 021-57937007.

21. What are the warranty hours of operation ?

Monday - Friday 8am-5pm
Phone : 021-57937007

22. How can I find out about job openings with JanSport® ?

To browse through our current job opportunities, check out our Careers section.

23. How do I request a donation or sponsorship ?

JanSport wholly believes that to live globally, one must act locally. Were it not for the efforts of individuals and groups at the local level, our globe would not survive, sustain and thrive. To that end, JanSport will accept and review philanthropic, environmental and educational endeavors for individuals and groups. Please write to:

PT. Multifortuna Sinardelta
Sudirman Plaza, Plaza Marein, 8th Floor
Jl. Jendral Sudirman Kav 76-78
Jakarta 12910, Indonesia

*Terms and conditions apply. We only replace or refund in case of factory defects.